Shipping Policy for Luxarue:
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- All deliveries to the US are free of charge
Shipping Range
-
Delivery Area: We currently ship within the USA.
-
Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
-
Handling Time: Orders are processed within 1-3 business days, Monday to Friday.
-
Transit Time: 4-10 business days, Monday to Friday
-
Cut-off Time: Orders placed before 5pm ET will be processed the same day; those placed after will be processed the next business day.
-
No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Time
-
Estimated Shipping time: Orders typically need 5-13 business days, Monday to Friday, after processing, depending on the destination.
Shipping Process
-
Courier Services: We use reliable local carriers for last mile transit such as USPS and FedEx.
-
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
-
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
-
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Contact Information
E-Mail: support@luxarue.com
Phone: +1 213-600-6595
Store Name: Luxarue
Company name: Ganntz GmbH
Company number: HRB 111655
Company Address: Altseitersweg 11F, Neunkirchen, Saarland, 66538, Germany
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm. ET
