FAQ
Frequently Asked Questions – Luxarue
1. Which payment methods do you accept?
At Luxarue, we offer a seamless and secure checkout experience with a variety of trusted payment options. These include major providers such as Visa, Mastercard, American Express, PayPal, and Apple Pay, along with additional local payment methods depending on your region.
2. Returns, refunds & cancellations
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Return Window: You have 30 days from the day you receive your order to request a return. Read our refund policy for more information.
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Eligibility: To be eligible, please ensure the item is in the same condition as when you received it—unworn or unused, and in its original packaging.
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How to Start: If you wish to return your item, please contact us at support@luxarue.com
3. What if my item doesn’t fit?
No worries—we’ve got you covered.
If your item isn’t the perfect fit, reach out to our support team at support@luxarue.com, and we’ll assist you with the return or exchange process quickly and easily.
4. How should I care for my garment?
To preserve the quality and longevity of your Luxarue pieces, we recommend washing at lower temperatures using a gentle cycle.
This helps maintain the fabric while also being more environmentally conscious.
5. What if my item arrives damaged?
We take great care in quality control, but if something isn’t right, we’re here to help.
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Report Timeframe: If your item arrives damaged or defective, please contact us within 48 hours.
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Resolution: We will arrange a replacement at no cost by resending the item to your address.
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Requirement: Please provide a photo of the damage when contacting our customer service team at support@luxarue.com.
Contact Information
E-Mail: support@luxarue.com
Phone: +1 213-600-6595
Store Name: Luxarue
Company name: Ganntz GmbH
Company number: HRB 111655
Company Address: Altseitersweg 11F, Neunkirchen, Saarland, 66538, Germany
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm. ET